Frequently Asked Questions
Everything you need to know about the course, your files, and access.
About the Course
Is this a physical product, or a digital download? +
Everything is 100% digital. The moment your payment is confirmed, you'll get instant access to download your E-Book and/or Playbook sheets — no waiting, no shipping, nothing physical arrives in the mail. You can read the E-Book on any device and print the Playbook sheets at home (or at any print shop) whenever you're ready.
I've never played any form of mahjong before — is this course actually beginner-friendly? +
Yes. The course is built specifically for total beginners, starting from "what am I even looking at" (Lesson 1: Meet the Tiles) all the way through to sitting down and playing a full, confident game. No prior mahjong knowledge is assumed anywhere in the lessons.
I already play some other form of mahjong (Chinese, Taiwanese, etc.) — will this still be useful for me? +
Definitely. The course is written so it works for complete beginners and players coming from other mahjong variants — we specifically call out where American Mahjong differs from what you may already know (like the Charleston, Jokers, and reading the NMJL Card), so you're not sitting through explanations of things you already understand.
How long does it take to get through the course? +
Most students move through the full 10-lesson course in a few sittings — it's designed to be tight and focused, not an exhaustive deep-dive. You're welcome to go at your own pace, and everything stays with you to revisit anytime.
Getting Your Files
What format are the files in? +
The E-Book and Playbook sheets are delivered as PDF files — viewable on any phone, tablet, computer, or e-reader, and easy to print at home or at any print shop.
Do I need any special software to open my files? +
No. PDFs open natively on virtually every device — phone, tablet, laptop, or desktop — with no extra software required.
Can I print the Playbook sheets myself? +
Yes — the Playbook is specifically designed to be printed and used at the table during real games. Each sheet is formatted for standard letter/A4 printing, whether you print at home or take the files to a local print shop.
Where do I access my files after I buy? +
You'll receive an email immediately after checkout with your secure download link. Your files are yours to keep — download them right away and re-download anytime if you ever need to.
Purchasing & Access
Do I get lifetime access, or does this expire? +
Lifetime access. Once you purchase, your files are yours to keep and re-download whenever you need them — there's no subscription and no expiration.
Can I use this on more than one device? +
Yes. Since it's a digital download, you're free to save and access your files across your own phone, tablet, and computer.
What's your refund policy? +
We want you to feel confident purchasing. Full details are on our Refund Policy page, but in short: if the course isn't the right fit for you, reach out within 15 days of your purchase and we'll take care of you.
Is my payment information secure? +
Yes — all payments are processed securely through Stripe, with bank-level encryption. We never see or store your card details directly.
Still Have a Question?
Can't find what you're looking for? Reach out and we'll get back to you quickly — we respond fastest by text or email.
Contact Us